Luminex Return Policy
At Luminex, we strive to provide you with the highest quality products and an exceptional shopping experience. However, we understand that sometimes you may need to return an item. To ensure a smooth and hassle-free return process, we have developed the following return policy:
1. Eligibility for Returns:
- Items purchased directly from Luminex's official website or authorized retailers are eligible for returns.
- To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.
2. Timeframe for Returns:
- You may initiate a return within 30 days from the date of purchase. After this period, unfortunately, we cannot accept returns.
3. Non-Returnable Items:
- Certain products are not eligible for returns due to health and hygiene reasons. These items include, but are not limited to, opened skincare products, cosmetics, and personal care items, unless they are damaged or defective upon arrival.
4. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or issue a refund as per your preference.
5. Return Process:
- To initiate a return, please reach out to our customer support team via email or phone. Provide them with your order details and the reason for the return.
- Once your return request is approved, we will provide you with a return merchandise authorization (RMA) number and further instructions on how to proceed.
- Please make sure to securely package the item to prevent damage during transit. Include the RMA number on the package for faster processing.
- You are responsible for the shipping costs associated with the return, except in cases of damaged or defective items.
6. Refund or Exchange:
- Once we receive the returned item and verify its condition, we will process your refund or exchange as per your request.
- Refunds will be issued to the original payment method used during the purchase. Please allow a few business days for the refund to reflect in your account.
7. Shipping Costs:
- Shipping charges, if applicable, are non-refundable, except in cases of damaged or defective items.
9. Customer Satisfaction:
- At Luminex, customer satisfaction is our top priority. If you have any concerns or questions regarding your return, please don't hesitate to contact our dedicated customer support team. We are here to assist you throughout the return process.
Note: This return policy is subject to change without prior notice. For the most updated version of our return policy, please visit our official website or contact our customer support team.
